Traffic Management Center Operations

GFT helps clients manage traffic management centers that support incident response, traveler information, work zone coordination, emergency management, and daily roadway monitoring.

Transportation agencies need reliable, real-time operations to keep people moving safely. Our teams combine 24/7 operations experience, statewide traffic management center (TMC) leadership, data analytics, training, and technology-enabled workflows to help agencies improve situational awareness, reduce operational risk, and make more informed decisions.

Comprehensive Traffic Management Center Services

Integrated TMC operations, analytics, training, and stakeholder coordination for safer, more reliable transportation networks.

24/7 Traffic Management Center Operations
GFT supports transportation agencies with 24/7/365 TMC operations, including daily center management, supervision, operator staffing, incident monitoring, situational awareness, traveler information, and planned and unplanned event support. Our teams serve as an extension of agency staff, helping clients maintain safe, responsive, and coordinated roadway operations across regional and statewide networks.
Incident Response and Emergency Management
Effective TMC operations depend on fast coordination when conditions change. GFT supports incident response, emergency activations, road weather events, restrictions, special events, and multi-agency communication. For statewide traffic management center operations, GFT supports emergency activations, vehicle and speed restrictions, traffic-related event monitoring, and situational report updates.
Traveler Information and Public Alerts
GFT helps agencies deliver timely, accurate traveler information through 511 systems, dynamic message signs, traffic alerts, restriction reporting, and public notification platforms. These services help motorists make informed travel decisions while supporting agency safety and mobility goals.
ITS Systems Monitoring and Device Management
We support ITS monitoring and quality control for CCTV, dynamic message signs, road weather information systems, advanced traffic management systems, over-height detection systems, and related field devices. Our teams provide daily monitoring of more than 2,000 cameras and 900 dynamic message signs, as well as intelligent transportation systems (ITS) maintenance and device coordination for multiple state departments of transportation (DOTs).

Performance Analytics and Data Visualization
GFT transforms operations data into actionable insights through interactive dashboards, automated reporting, geographic information system (GIS) visualization, trend analysis, and quality control tools. Using Power BI, Power Automate, Esri ArcGIS, Excel, Oracle, and other platforms, we help clients monitor performance, evaluate incident response, identify congestion patterns, and support data-driven decision-making. Real-time access to reporting supports operational awareness, after-action reviews, roadway device health monitoring, long-term planning, and policy development. Each dashboard and report is designed to present clear, concise information that supports safer and more effective roadway operations.
Training and Proactive Staff Development
We help federal, state, and local agencies build and sustain high-performing operations teams. We recruit qualified candidates, maintain talent pipelines to address workforce needs, and develop training programs tailored to each client’s goals. Our training team uses instructor-led courses, interactive e-learning, and video-based learning supported by a library of more than 300 cloud-based training modules. These programs help improve workforce readiness, operational consistency, and knowledge transfer across transportation organizations.
Next-Generation TMC Innovation
GFT is helping agencies prepare for the future of traffic operations through AI-assisted workflows, automated quality assurance/quality control (QA/QC), predictive analytics, standard operating procedure (SOP) optimization, device management tools, and real-time decision support. These capabilities can reduce repetitive manual tasks, improve consistency, and allow operators to focus on situational awareness and high-priority decisions.

Traffic Operations Experience That Moves Beyond Monitoring

Proven experience across hands-on operations, analytics, training, and technology to support complex transportation networks.

10+

Years Serving DOT Operation Centers

300+

Cloud-based Training Modules Created

2,000+

Cameras Monitored Daily

40+

Performance Dashboards Developed

Featured Projects

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PennDOT Statewide Traffic Incident Management Program Support

Pennsylvania

Leadership Team

Meet The Team

David Graham

Director, Management Services

Meet David

Bob Petersen

National Training Manager

Meet Bob

Mike Zaino

Traffic Management Center Analyst

Meet Mike

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Michelle Shontz

Instructional Designer

Meet Michelle

Featured News & INSIGHTS

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How Tennessee DOT Modernized Work Zone Management Through an IT/OT Partnership

A detailed city model with buildings and streets overlaid by glowing nodes and curved lines connecting locations across the map.

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Beyond the Control Room: How Traffic Operations are Shaping Transportation Systems in Real Time

A city traffic manager monitors and interacts with a large interactive map displaying real-time traffic flow and incidents.

Webcast

A New Paradigm for Traffic Management Centers

Traffic operator in a control room points to a large video wall showing a city map with red and green traffic signals and live data feeds.

News

Scott Bennett Elected to ITS America Board of Directors

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News

GFT Facilitates Emergency Response Tech & Demo Day at ITS America 2026

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Markets

Explore our multimodal expertise supporting roadways, bridges, transit, freight, aviation, and ports through integrated planning, design, engineering, and delivery services.

Complementary Solutions

Our complementary services strengthen project and program delivery through integrated expertise that supports resilient, sustainable infrastructure and long-term performance.

Frequently Asked Questions

Get answers to common questions about traffic management centers, GFT’s approach, and how modern TMCs improve transportation performance.

What is a traffic management center?
A traffic management center is an operations hub responsible for incident management, work zone management, road weather response, traffic and congestion monitoring, traveler alerts, emergency management, and planned special events — serving as the operational core of a modern transportation network.

How does GFT support TMC operations?
GFT provides operations leadership, oversight, training, and management on-site, serving as an extension of agency staff to support roadway safety for DOT, first responders, emergency management communities, and ITS stakeholders in a 24/7/365 environment.